Helpdesk & Support
When something goes wrong, you need to know exactly what to do — especially on a matchday.
We have built our support process to be simple, clear and fast. There are three ways to contact the StandBased team, and whichever route you use, we will make sure your issue reaches the right people.
How to get support
Log a support ticket in your StandBased Dashboard
If you can access your StandBased Dashboard, this should always be your first step.
Open the dedicated Support tab to:
- Log a new support ticket
- View all open support tickets for your club
- Tell us how urgent the issue is, from Cosmetic through to Critical
- Track your issue through to resolution
Every support ticket alerts the StandBased team, so help is never far away.
Our helpdesk remains fully operational on matchdaysIf you cannot access StandBased, contact us through our website
If the issue prevents you from logging into your StandBased Dashboard, use the Contact page on the StandBased website.
The StandBased platform and StandBased website are hosted independently. This is deliberate: even in a worst-case scenario where the platform itself is unavailable, you still have a separate way to contact our team.
Contact your dedicated Account Manager
Every club has a dedicated StandBased Account Manager. You can contact them directly by email or WhatsApp, and you can also arrange regular calls with them whenever required.
They are there to provide an additional point of contact, help coordinate support and make sure your club has everything it needs.
Response times
Our target response and resolution times depend on the priority of your issue. Please see our SLA for full details of support priorities and response timeframes.
View our SLAClear communication. Fast resolution.
When an issue arises, open and direct communication helps everyone reach a resolution faster.
Our aim is simple: to make support easy to access, responsive and dependable — whether it is a routine query or a critical matchday issue.
